Updated
Refunds and cancellations
When you can get your money back for something you bought here, and how.
When I’ll refund you
Within 30 days of buying, I’ll refund you in full if:
- the files are faulty, won’t open, or don’t work on the devices the product says it supports;
- what you got doesn’t match how the product was described;
- you bought the same thing twice by accident.
If something’s faulty, I may first offer to fix it or send you a working copy. If that doesn’t solve it, you’ll get a refund.
These refunds are in addition to your legal rights. The Consumer Rights Act 2015 gives you remedies for faulty digital content, and nothing here reduces them.
When I won’t
Digital products can’t be returned once they’ve been downloaded. Before paying, you agree that the download starts straight away and that you lose the 14-day right to cancel once it does. So once you’ve downloaded something that works as described, the sale is final.
If you weren’t asked to agree to that, you can cancel within 14 days of buying for a full refund. The terms of sale explain this.
How to ask
Email hello@samunderwood.co.uk with the email address you bought with and what went wrong. You don’t need a receipt; I can find your order from your email address.
Refunds go back to the card or account you paid with, usually within 5 to 10 days, depending on your bank. When a purchase is refunded, it’s removed from your wallpapers and you should delete the files.